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Solutions / Overview

Innovative solutions backed by compassionate service.

With our deep benefits experience, leading-edge technology and people-first approach, you can count on bswift to give you innovative solutions for your unique needs. We’re dedicated to building comprehensive, secure, easy-to-use platforms that will work today and be flexible for whatever the future may hold.

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Simplify Benefits, Unlock HR’s Potential:
bswift Has You Covered

Say goodbye to benefits headaches and HR hassles. bswift’s adaptable solutions simplify benefits administration so you can focus on the parts of your job you love the most. Relax, we’ve got you (and the benefits) covered.

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View video transcript >

    The world of benefits is constantly changing. Costs are rising, benefits are underutilized, chronic care is driving rate increases, and retirement is no longer a when, but an if for younger generations. For benefits leaders, you need an expert on your side who can help you navigate this increasingly complex benefits landscape. Enter bswift. We are here to deliver a better path forward. No matter what you’re offering in your benefits package, bswift is simplifying things without cutting solutions. Whether your employees are just entering the workforce and are new to enrolling in benefits, midway through their careers and need help maximizing their benefits, or starting to consider planning for retirement, bswift has the tools to best fit your and their benefit needs. You’ll be delighted because we meet you where you are and guide you to where you want to be. When you’re on the best path forward, you put your benefit strategy into action with a partner who will lead you through implementation from day one. You’ll be inspired by our innovation. bswift’s single platform consistently evolves to help your people choose and use the best benefits through great decision-making materials and intuitive tech. And you’ll be confident in our dedication to your happiness. We offer real people who focus on real service. Our teams take your success personally, understanding your needs and goals, and recommending solutions to achieve them. You have enough to worry about. Let us simplify your benefits administration experience. Let’s take the best path forward, together. bswift: the way benefits are meant to be.


Emma™: Your Personalized, AI-Powered Benefits Guide

Meet the all-new Emma, a powerful AI assistant who simplifies benefits enrollment with personalized recommendations, plan comparisons, and 24/7 support.

View video transcript >

    Hi everyone!
    It’s me, Emma! I am super excited
    to fill you in on some major upgrades I’ve gotten.
    And it’s not just my haircut
    (thanks for noticing),
    I’ve literally been transformed from the inside out.
    Now, I’m packing some serious AI power
    and intuitive, modern user experience for:
    smarter decision support, expanded guidance
    for customized alternative health plan decision support,
    cost-saving, surgery benefit details
    and specialty prescription info
    and enhanced service center capabilities.
    Navigating benefits options – deciphering plan details,
    and finding the right medical, dental, vision,
    and now even voluntary
    or supplemental benefits – has never been easier.
    And with my natural language AI skills, I’ll chat
    like I’m talking to an old friend.
    For example, if you asked, “What’s an HSA?”
    I’ll break it down simply – day or night.
    And when you need extra support, I’m like a co-pilot
    for your customer service rep.
    Hi, yes, uh, my name is Adrian.
    I’m calling today to find out what I can do
    to add our baby to my benefits.
    Wow, congratulations.
    I’ll work alongside them providing relevant info
    and details so they can quickly help you out.
    So, whether it’s answering questions, making recommendations,
    or supporting your customer service experience,
    I am right there as your helpful guide –
    every step of the way.
    Pretty cool, right?


A user-friendly experience

Enrolling in benefits can seem a little daunting, so we’re here to make the experience as easy and straightforward as possible. bswift keeps your employees’ unique needs top of mind to eliminate the unnecessary, present obvious paths to their goals and avoid confusing healthcare and insurance jargon. This way, employees stay completely in control of their enrollment journey, from start to finish.

“Resoundingly, it’s the intuitive nature of the solution and how easily the employees are able to grab onto and utilize it.”

— Vice President of Sales, DirectPath

A full-service solution


Benefits Portal

  • Enrollment (Active and Retiree)
  • Employee Homepage
  • Mobile-First Site
  • Mobile App
  • Language Translation
  • API Gateway and Real-Time API Integrations
  • Electronic Data Interchange (EDI) Services
  • Single sign-on (SSO)
  • Connections to insurance carriers and benefits vendors through strategic partnerships
  • Parent/Child Sites
  • AI-Powered Virtual Assistant
  • Provider Search

Decision Support

  • Ask Emma®

Data & Reporting

  • Alerts & Reporting Suite
  • Dashboard
  • Web Analytics
  • Benchmarking
Learn more about our technology


Benefits Administration

  • Dependent Verification
  • HSA Administration (via an Alliance Partnership)
  • FSA and Commuter Benefit (via an Alliance Partnership)
  • Retirement Administration
  • Death Processing and Survivor Support
  • QMCSO Administration
  • EOI Approval
  • Defined Contribution
  • Total Compensation Statements


  • Billing Suite
  • Premium Billing
  • Direct Billing (Retiree and LOA)
  • Carrier Payments
  • Reconciliation
  • Closed Loop Payroll
  • Billing Services Portal and Support

Compliance Support

  • ACA Reporting and Form Processing
  • 5500 Filing Preparation and Form Processing
  • Non-discrimination Testing
Learn more about administration solutions


Service Center

  • Expertise in benefits, insurance, HIPAA, compliance and customer service
  • White Glove Services (survivor support, retiree counseling, executive support)
  • Telephone and Chat Services
  • Multiple Locations
  • Multilingual Support
  • Tailored for your organization

Healthcare Navigation Services

  • bswift Navigation Advocate

Employee Engagement

  • Configurable Communication Portal
    (Employee Homepage)
  • Open Enrollment & New Hire Videos
  • Benefits Microsites
  • Custom Enrollment Communications
  • SMS Notifications
  • Fulfillment
  • bswift ElevateTM mobile app
Learn more about service solutions

Ready to get started?

Learn how bswift can be a valuable partner to help develop and execute your benefits strategy.

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