Category: Articles

We want to help our customers and partners stay ahead of the curve in the complex and rapidly changing world of benefits and health care. bswift encourages dialogue and offers useful information through our resources.

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Webinars — Dec 16, 2019

More than Customer Service: Crafting the Optimal Customer Experience

Wednesday, January 15, 2020 at 1:00p CT / 2:00p ET. Join customer experience experts from bswift in our webinar on going beyond the basics to craft the optimal customer experience.

Articles — Dec 9, 2019

It’s more than customer service – it’s about the customer experience

So, what exactly goes in to crafting the optimal customer experience? Here’s a little insight into how we do it at bswift.

Articles — Nov 20, 2019

Practice Leadership: Defining the Rules of the Road

Practice Leadership involves defining best practices, documentation and trainings to ensure everyone at bswift is speaking the same language. Learn more.

Articles — Nov 7, 2019

The Key to Success? Think Like Your Clients.

To successfully deliver great service, our ideology at bswift is simple: we put ourselves in our clients’ shoes! Here’s everything we take into consideration.

Articles — Oct 4, 2019

Creating a Winning Team: Tips from a Top Entrepreneur

This year’s HR Technology Conference was filled with numerous insightful sessions and workshops. Here are my top takeaways from Barbara Corcoran’s opening keynote, How to Lead Your Team to Greatness.

Articles — Sep 4, 2019

6 Tips for Perfecting Your Benefits Communication Strategy

To help you refine your existing benefits communication strategy or craft a brand new one, we’ve got six best practices to share: