Tracey has more than 25 years of experience leading large-scale programs in Fortune 100 organizations focusing on technology, operational improvement and organizational change. As the leader of bswift’s Service Center, she is responsible for Service Center operations, ongoing team development and delivering outstanding customer service to provide opportunity for business growth and stability. Prior to joining the bswift Service Center, Tracey spent 8+ years as SVP of Channel Partner Operations. Previously, Tracey held numerous leadership roles with Mobius Executive Leadership, JP Morgan Chase and Proxicom, with responsibilities spanning technology, compliance, process reengineering and change management, IT development and ongoing operations. She earned a B.A. in Classical Music from the New England Conservatory of Music.