Product Update
December 18, 2024
Benefits Administration Enhancements for Employee Experience
Employee Experience Enhancements
- Personalized Engagement to Advance Your Goals: Drive engagement and lower costs with our enhanced personalization capabilities, acquired through Evive™. Connect employees to the right benefits at the right time, fostering healthier habits, optimizing benefit use, and improving health outcomes. Learn more in our press release.
- Emma™ Chat Keeps Getting Smarter: Employee engagement with Emma Chat has tripled! Emma now answers more questions with greater accuracy and connects seamlessly to live agents for deeper support—all within the chat window.
- Easy Enroll for Fast and Accountable Re-Enrollments: With just one click, employees can re-enroll in their previous benefits while actively acknowledging their choices, ensuring clarity and accountability. This acknowledgment reduces the risk of overlooked plan or carrier changes and gives confidence that employees are making intentional, informed decisions about their benefits. Spending and savings accounts still require active enrollment, encouraging deeper engagement with financial benefits.
- Advanced Language Translation on Mobile: Our mobile app now supports up to 150 languages, matching the multilingual capabilities of our web platform for a seamless experience anywhere.
- Customizable “Things to Do” on Mobile: Employers can now add two customizable cards to the “Things to Do” section on the mobile app homepage, linking employees to key bswift or external sites.
For Brokers and Channel Partners
- Faster Renewals and More Flexibility with bswift Simplify®: Enhancements for easier configuration and fewer manual updates now allow employers with up to 500 lives to renew plans within Simplify and build new plan types.
Need Support?
Reach out to your bswift team if you have questions—or need help getting access to these experiences.
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