Product Update
July 15, 2025
Benefits Administration Enhancements for Employee Experience, Admin Tools, and API Integration
Employee Experience
- Emma EnrollPro™ Expansion: Currently in pilot, Emma EnrollPro decision support now includes Voluntary and Financial Benefits like Accident, Critical Illness, Hospital Indemnity, Life Insurance, FSA, and HSA—giving employees smarter, more holistic recommendations during enrollment.
- Alternative Plan Promotion in Emma EnrollPro: Enrollment experiences now include built-in awareness for alternative health plan options, such as Coupe Health, SimplePay Health, and Surest—empowering employees with more informed choices.
Tools for Administrative Excellence
- Call Recordings On-Demand: bswift Service Center clients can now directly access call recordings tied to Salesforce cases via the Admin User Dashboard—eliminating the need to submit manual requests and improving visibility.
- Safeguards for OE Settings Configuration: New built-in logic helps prevent configuration conflicts that could interfere with Open Enrollment settings—adding an extra layer of protection for critical setup steps.
For Brokers and Channel Partners
- Rate Entry via API for Channel Partners: Benefit rates can now be delivered directly into bswift via API, helping reduce manual entry errors and accelerate implementation timelines.
- bswift Simplify™ Carrier Connection Manager: A new wizard-based experience makes it easy for Channel Partners to configure and manage EDI carrier connections—complete with a built-in library, simplified workflow, and centralized dashboard. It’s designed to streamline setup, reduce errors, and support both new implementations and renewals.
- AI-Powered Carrier Discrepancy File Management in bswift Simplify®: Using AI, bswift Simplify now intelligently parses and standardizes both single- and multi-client discrepancy files—making it faster and easier to review, correct, and securely distribute files with confidence.
This release delivers practical improvements that help admins move faster and keep employees better connected to their benefits.
Need Support?
Reach out to your bswift team if you have questions—or need help getting access to these experiences.
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