Product Update
May 13, 2025
Benefits Administration Updates for Employee Experience, Automation, and API Integration
Employee Experience
- Instant Enrollment Confirmations: Employees get real-time updates by text or email—no more waiting.
- Service Center High-Touch Model Appointment Scheduling: Personalized help for key life events with easy scheduling through Emma™ Chat or a live agent.
- Family Login Experience: Spouses and partners can access their own benefits portal, mirroring the employee experience, for a more inclusive approach.
- Custom Mobile FAQs: Tailor app FAQs so employees get relevant answers, faster.
Tools for Administrative Excellence
- AI-Powered SBC Analyzer: Extract and configure medical and dental plan details from PDFs in seconds.
- Group Whole Life & Long-Term Care (LTC) Plans: Manage and enroll directly in bswift®—no third-party tools needed.
- API Gateway Upgrades: New endpoints to send benefit elections from external systems into bswift.
- Experience Platform Site Templating: Quickly deploy and customize sites across your client tree.
- Dashboard Redesign (Pilot): A modern view of user management tools in one place.
- Long-Term Disability (LTD) Rate Imports: Factor-based rates now import-ready to reduce errors and save time.
- Payroll Builder Flexibility: Support for Start/Stop records to meet more payroll needs.
- Language Preferences: Import, export, and report on user languages to support inclusivity.
Need Support?
Reach out to your bswift team if you have questions—or need help getting access to these experiences.
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