bswift Wins Metamorphosis Award for Transforming Customer Service

It’s official! bswift has been awarded the prestigious 2024 Metamorphosis Award, recognizing our innovative overhaul of our customer service toolset. We successfully implemented CXone Expert to further enhance our robust tools and capabilities to ensure we continue to deliver best-in-class customer service.  

Driven by our commitment to continuous improvement, we embarked on a multi-phase migration to CXone’s cutting-edge Expert KM platform across our 200+ customer service reps (CSRs). Through comprehensive training and a seamless rollout, now our CSRs resolve employee benefits inquiries 30 to 60 seconds faster on average – minimizing hold times. You can find all the details in our nomination.  

What bswift’s Metamorphosis Award means for HR: 

  • Enhanced Efficiency: Streamlined customer service with innovative tools  
  • Quicker Resolutions: Resolving employees’ benefits inquiries faster and more efficiently  
  • Strategic Focus: Freeing up clients and teams to focus on big-picture strategic initiatives to drive retention  
  • Employee Satisfaction: Fostering a happier, more engaged workforce free of benefits confusion

The award is more than just recognition—it’s a promise of excellence to our clients and their employees. It symbolizes our unwavering commitment to delivering award-winning service. 

Ready to simplify benefits administration? Explore our customer stories and see how bswift empowers HR pros like you with a hassle-free experience.  


bswift’s Emma Co-Pilot Transforms Employee Benefits Administration with AI and the Human Touch