Save the Date for Idea Exchange 2026!
Mark your calendars for May 13-15, 2026, and get ready to join us in the vibrant heart of Nashville for Idea Exchange 2026!
We’re bringing HR leaders, bold ideas, and fresh strategies together in Music City for an unforgettable few days of learning, collaboration, and inspiration.

Idea Exchange 2025 Recap: The Future Is Now
Thank you to everyone who joined us seaside at Idea Exchange 2025 – Next Gen HR in Hollywood, Florida, from April 30 – May 2! We had the privilege of welcoming more than 400 HR leaders and industry experts for three days of diving deep into what matters most for HR. This year’s theme, Next Gen HR, set the stage for thought-provoking insights, practical strategies, and meaningful connections.
Deep Dive into Next Gen HR Strategies and Technology
Over the course of the three-day event, our clients and partners had the opportunity to attend a variety of breakout sessions covering a wide range of topics relevant to the future of HR. These sessions provided in-depth insights and best practices on leveraging cutting-edge technology, implementing innovative strategies, and navigating emerging trends from bswift and our ecosystem of partners.
Don’t miss the chance to gain practical tools, discover fresh perspectives, and even earn SHRM recertification credits. Grab a coffee, hit play, and take your HR strategies to the next level.

Inspiration from the Top
An electrifying keynote from Lt. Col. Waldo Waldman, a decorated fighter pilot and leadership expert, set the tone for the conference. He spun stories of commanding trust and facing challenges in high-stakes environments. His message left us inspired to lead with courage and collaboration, especially as we prepare for the future of work.

Heartfelt Connections: Inside the bswift Service Center
The debut of the Heartfelt Connections pop-up was a highlight of the 2025 conference, offering an immersive and interactive look at the bswift Service Center.
Far from a typical exhibit, attendees explored real-life scenarios that showcased the seamless blend of advanced technology and human care behind exceptional service. They stepped into the role of a Customer Service Representative (CSR), engaging in training tools, interactive challenges, and mock calls.
Adding a personal touch, actual CSRs from bswift’s High Point, North Carolina, office shared their experiences, answering questions and demonstrating how empathy, problem-solving, and innovation drive impactful support for millions every day.
Thank You to Our Sponsors and Attendees
We couldn’t have done it without the support of our incredible sponsors and the enthusiasm of our attendees. Your contributions enriched the conference in countless ways, making the event both unforgettable and invaluable.
Here’s to the community we continue to build together and the innovations we’ll champion as we shape the future of HR. We’re already looking forward to welcoming you next year!
