Your Open Enrollment Journey Confidence in Every Direction Point N: Be Your Best Point S: Be Confident Point E: Be Delighted Point W: Be Inspired bswift Service HR Tech Happy Staff 16 million lives touched 65k+ enrolled on a phone or tablet through our top-rated mobile app 100% of enrollments followed a consistent project plan & process Consistency and efficiency are what set us apart. 7 key project checkpoints ensured healthy progress, clear communication and strong visibility 12 new employers supported by effortless OE All a testament to trust and results. Your Open Enrollment Journey Confidence in Every Direction Mindful AI™ + Emma™: Smarter. Faster. Better. Your Co-Pilot for a Seamless Open Enrollment 98% self-service enrollments. Emma makes it easy! 81% engaged Emma for AI-powered guidance. Emma EnrollPro™ empowers employees with personalized recommendations. 100K+ unique Emma Chat sessions. 73% questions resolved right away. Emma is smarter than ever, guiding employees with confidence. Emma EnrollPro doesn’t just guide employees, she inspires action, and smart, confident benefits decisions. No prior voluntary benefits enrollment 200% More likely to enroll in benefits Already enrolled in voluntary benefits 50% More likely to add benefits Your Open Enrollment Journey Confidence in Every Direction A Dedicated Service Team That Gets It Done. Real People. Real Results. Confidence Delivered. 120k calls + chats handled with care 97% Customer Satisfaction Rate (CSAT) 84% of calls answered in under 30 seconds

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