bswift Beacon Episode 02: The Future of Service Excellence with Eric Strom

Join hosts Denise and Joel for an insightful discussion with Senior Vice President of the bswift Service Center, Eric Strom, the driving force behind bswift’s Service Center transformation.

We’ll cover the pivotal role service plays in benefits administration, digging into what it takes and how bswift strikes the balance between AI-driven innovation and the irreplaceable human touch. Eric shares his perspective on leadership, his approach to empowering teams and fostering connection, and how he’s rethinking customer care to meet today’s challenges—plus, the one thing he says is harder than all of that.

This conversation is packed with plenty of food for thought for HR professionals and service leaders looking to foster empathy, connection, and adaptability in their own organizations.

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About Eric Strom

Eric Strom is SVP of Service Center at bswift, where he brings over 25 years of expertise in benefits administration, service center operations, and leading solution groups that drive innovative, client-centered results. Eric combines strategic vision with operational know-how to create meaningful experiences that elevate client satisfaction and achieve the right outcomes.

The views expressed by guests of the bswift Beacon podcast series are theirs alone and not endorsed by nor necessarily reflect the views of bswift, its affiliates or their employees. The podcast recordings and all rights are owned and retained by bswift. Reproduction, duplication or reposting of podcasts or any portion thereof without the express written consent of bswift is prohibited.