bswift: Services

Services

Technology is only as good as the people behind it. And at bswift, we have a talented team of experts with backgrounds in benefits, outsourcing, insurance, consulting and technology. They’re a diverse group with dynamic skillsets and unique experiences, yet they all live up to our core company values of: Higher Standards, Greater Accountability and More Fun.

Whether you just buy our technology or leverage our additional services, you’ll experience the same great customer service that we’re known for.

What are the hallmarks of bswift service?

We listen to our clients. We continuously seek client feedback through various channels, including ongoing meetings, quarterly Stewardship meetings, the bswift Community website, and breakout sessions at our annual Summit. We know our award winning technology would not be what it is today without the input of our clients.

We deliver what’s promised. Our responsive and very experienced staff knows what it takes to get tasks completed. If there is an issue, clients can view the status of the issue through our proprietary “Ticket Tracker” and even rate how the issue was resolved.

We put our clients first. It’s no surprise we have a 95% client retention rate and a high Net Promoter Score. We teach our entire company to live and breathe gracious hospitality – our service philosophy that goes beyond the expected. Our clients know we are always on their side, helping them meet today’s challenges and preparing for tomorrow’s opportunities.

Focusing on your implementation

As an extension of your HR & benefits department, we know how important it is to establish trust and rapport right away – so building relationships with your entire team is a top priority for us. Read on to learn how our implementation and ongoing service model stands apart from the competition:

Expert Design

Each bswift Implementation team includes an experienced Solutions Architect and Data Manager to ensure that we understand your benefits program, third party integration needs, and goals for the bswift platform. You can rely on these experts to share best practices, offer suggestions for success, and collaborate with you to design the optimal solution.

On-time Delivery

The bswift Project Lead is responsible for getting you to the finish line on time. This includes the oversight of critical tasks, including the compilation of your benefit program details and rules, system configuration, data conversion, quality assurance & testing, data exchange and service integrations such as Call Center. A successful implementation takes teamwork and effort from numerous people, both from bswift and from your organization. The Project Lead is your quarterback and provides timely updates along the way.

Team Continuity

After celebrating a successful implementation, you’ll continue working with your bswift Team Lead who has been with you from the start. Each client is assigned a bswift Team Lead and Ongoing Account Manager to carry you through implementation and beyond.

bswift Services

Call Center

Our bswift Call Center is not your typical Call Center. Our Call Center team is chockfull of well-trained, educated, and positive energy people, hired only after proving that they meet bswift’s Higher Standards criteria. bswift’s Call Center Representatives are trained not only on employee benefits and how to use the bswift platform but also on how to deliver bswift’s Gracious Hospitality to our clients, from employees to HR managers to brokers.

During enrollment, our team helps employees through enrollment and answers any tough benefits questions they might have. During the rest of the year, the Call Center is available for questions or to walk employees through life events (e.g., marriage) and to let employees know what documentation is necessary to complete the transaction. All of our Call Center Representatives have one goal in mind: to provide friendly, fast, and reliable service to make benefits easy to understand and the enrollment process more enjoyable for both employers and employees.

bswift's Call Center:

  • Availability Monday - Friday from 7am to 7pm CT (with extended hours available upon request)
  • Multilingual
  • Trained in employee benefits, insurance, customer service and HIPAA compliance
  • Tailored for your organization (e.g., branding, FAQ’s)
  • Monitored and recorded calls
  • Regular reporting to track response times, call times, types of calls, etc.
  • Different service options available

Dependent Verification

Did you know that some companies can save 3 – 5% of total health plan costs by weeding out ineligible dependents?SOURCE: CFO Magazine, “Health Coverage: All in the Family,” February 2011

A before-and-after study of bswift clients who converted from manual to automated benefits processes revealed dependent eligibility-related inaccuracies of $4.44 PEPM prior to automation.SOURCE: Forrester Consulting, “Total Economic Impact of bswift Benefits Automation,” May 2009

With such potential for cost savings, it’s surprising that 26% of large employers still have no dependent verification process for new hires. Also of concern is that 13% of large employers handle the verification internally (e.g., checking birth and marriage certificates), wasting precious HR hours on non-strategic administrative tasks.SOURCE: bswift 2013 Wellness & Benefits Administration Benchmarking Study

We provide full service dependent verification that will help you:

  • Reduce administrative cost & burden
  • Reduce claims & legal liability
  • Provide an employee-friendly experience
  • Offer alternatives for ineligible dependents
  • Save time and money (and paper!) with electronic submission of verification documents loaded by employees directly to the bswift platform

COBRA Administration

When it comes to COBRA administration, let bswift manage the time-consuming tasks of mailings and collecting payments. We’re diligent about every legislative detail, so you can spend less time worrying about compliance, and more time focusing on the bigger picture.

Our expert COBRA team helps you:

  • Save on internal resources: we handle COBRA so your team can focus on more strategic HR and benefit initiatives
  • Transition “terms”: we provide a professional and friendly buffer between terminated employees and your company
  • Leverage bswift’s integrated platform: provide a “one stop shop” on the bswift platform for your HR and benefit managers, providing visibility on COBRA activity, payments and EDI
  • Ensure compliance: we take care of the nitty-gritty and meet the necessary COBRA requirements and deadlines

FSA Administration

Flexible Spending Accounts (FSAs) can be confusing, but we make it easy for your employees. FSAs are one of those hidden gems in benefits – offering significant tax savings possibilities for employers and employees alike. bswift’s knowledgeable FSA team is there to help answer questions on annual limits and rollovers, “use it or lose it” rules, and eligible expenses. And bswift’s integrated platform enables employees and administrators to access FSA account information and activity easily.

How does it work?

Each employee receives a Benny™ prepaid benefits card to pay for qualified medical expenses not covered by health insurance, including deductibles, prescriptions, vision services and more. Instead of waiting for checks to be mailed or having to submit receipts and claim forms to verify purchases, employees can use their Benny™ card to simply swipe and go!

Benefits of FSA administration through bswift:

  • Tax-free dollars loaded onto a prepaid card for easy and convenient transactions
  • Quick access to FSA balances and account information online or via phone
  • A wide list of eligible and ineligible health care expenses available at your fingertips
  • Tax Savings Calculator available to reveal how much can be saved
  • All administration handled in-house by our expert FSA team
  • FSA account information and activity available via the integrated bswift platform

Retirees

Whether you are administering traditional Retiree benefits or seeking a Retiree private exchange solution, bswift can help. bswift brings years of experience in offering the right plans to Retirees at the right rates, and administering this through the same bswift platform as used with your active employees.

Defined Contribution Retiree Benefits

An increasing number of companies are adopting defined contribution programs for retirees, and it’s easy to understand why. They give retirees more choices in carriers and plan designs, and help employers reduce their overall health care expenses.

Traditional Retiree Benefits

If you’re not ready to move to defined contribution, we still have you covered. We offer a variety of services to help you manage as much or as little of your retiree population as you’d like, including:

  • Call Center
  • Fulfillment
  • Billing Management
  • Retiree Portal

Fulfillment

From printing and assembling to postage and mailing, bswift is a one-stop-shop for all of your fulfillment needs. We can generate and distribute paper notices and documents to your employees for all enrollments and also provide other notifications as well. Clients work with the bswift team to configure the format of these documents, and many choose to have envelopes, stationary, and postage branded with the company logo.

Examples include:

  • New Hire Welcome Letters
  • Enrollment Guides & Worksheets
  • Confirmation Statements
  • Summary Plan Documents
  • Summary Annual Reports
  • Carrier & Vendor Materials
  • Compliance Notifications (i.e., for ACA)

Saving time and money (and paper!) for everyone, appropriate documents can be sent via e-mail rather than “snail mail.”

Ready to get started?

Today, our Service Teams work directly with organizations of 1,000 or more employees. To find out how we can help your company, complete this short form to connect with a bswift team member, or email info@bswift.com for more information.

Contact Us

If you are an organization with less than 1,000 employees, we have a network of 70+ bswift Resellers and Exchange Partners who are eager to provide you with service on the same great bswift platform. If you’d like us to put you in touch with one of these partners, please contact our Sales Team at info@bswift.com or check out the list below for more information on a few of our featured Resellers.

Click here and contact us today.