Product Update
October 01, 2026
Smarter Tools for Support, Enrollment and Administration
Emma Chat Enhancements
Simpler access
The Emma™ Chat panel now appears across all Help page tabs, making it easier for users to get support wherever they are in the experience. (auto-enabled for clients with Emma Chat)
Expanded source data
Emma Chat can now use a wider range of plan-specific sources, including hosted sites, Experience Platform pages, and selected plan documents, helping you deliver more relevant and accurate answers. (activation required)
Provider Search Comes to Emma EnrollPro™
Employees can now search for providers and compare network status across recommended plans. This gives employees a clearer view of which plans include their preferred providers, empowering more confident enrollment decisions. (auto-enabled for clients with an existing Ideon Provider Search connection)
AI-powered carrier configuration
with Aflac, our exclusive launch partner
New AI-powered tools are making it easier to add, switch, or update carrier plans. How it works: Just share your carrier documents, and Emma Intelligence interprets the details and creates the configuration right in your bswift site.
Now your Client Services team can support you faster and with much greater accuracy. It’s especially valuable for voluntary benefits with more complex plan requirements.
We’re launching first with Aflac, with more carriers coming in 2027.
New Evive Recommendations
Each logic-backed recommendation is built to trigger timely, relevant messages that drive action.
- Mayo Clinic Education: Mental Health
- Mayo Clinic Education: Stress Management
- Mayo Clinic Education: Fitness
- Mayo Clinic Education: Nutrition
For Channel Partners
Add Plan Documents in bswift® Simplify
You can now attach supporting documents directly to plans built in Simplify. Keep plan information organized in one place, with easy access to view, download, or remove attachments. (auto-enabled)
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