Videos — August 14, 2022
bswift Service Center
by bswift, Insights
Jamie: (00:08)
Riverside’s mission is to care for others as we care for those we love. Being a healthcare organization, we have to live our mission. We have right at 10,000 employees. Our prior vendor was not able to meet our needs. It actually cost us money because that vendor did not have the customer service and the client experience savviness as bswift.
Aaron: (00:32)
We don’t want to put a time limit or a time cap on your conversation. We’re more so worried about the experience.
Jamie: (00:40)
The reason that we chose bswift was the customer service experience that our employees would receive.
Samantha: (00:46)
Every call to me is personal because I think of it as what if it were my sister or my grandmother, you know, calling because they had a problem with their coverage?
Chad: (00:57)
We take pride in the fact that we can actually help in a system like healthcare, where it’s so extensive and confusing and hard to understand.
Aaron: (01:05)
Sometimes it’s not the question that they ask, but maybe it’s the question that they don’t know to ask.
Chad: (01:10)
I wanna be able to make sure I get right answers and I wanna make sure I provide those answers the way I would expect to get them.
Jamie: (01:16)
Once we got through the first full open enrollment, it was so much smoother. We had received tons of comments from our employees and several of our VPs to say this was so simple. It’s just completely different experience than what our employees had before.
Samantha: (01:33)
I want to bring that comfort and that assurance that by the end of this call, I’ve done everything you’ve needed. I want them to feel like they’re not calling a service center. I want them to feel like they’re calling their friend, Samantha.
Learn more about how bswift’s Service Center delivers a compassionate, personal customer experience.
Recent Insights
Articles — Apr 25, 2024
Introducing the AI Supercharged Emma™: Your Employee Benefits Guide
Meet the all-new Emma™, a powerful AI assistant who simplifies employee benefits with personalized recommendations, plan comparisons, and 24/7 support.
Videos — Apr 22, 2024
Simplify Benefits, Unlock HR’s Potential: bswift Has You Covered
Say goodbye to benefits headaches and HR hassles. bswift’s adaptable solutions simplify benefits administration so you can focus on the parts of your job you love the most.
Podcasts — Apr 17, 2024
bWise – Ep 28: Mastering Digital Transformations with Ben Admin Vet Dave Mankowski
Get practical insights for driving successful digital transformations across industries. Listen in as Dave Mankowski shares his 20+ years of experience and wisdom, with real-world examples of digitizing businesses.